Last Updated: September 16, 2026
This Shipping Policy describes how Irisusainclife processes and delivers orders placed through https://irisusainclife.my/.
We ship to customers in the United States and Canada. Orders are processed and dispatched from our fulfillment facility located at 3783 Brookhaven Ct, Mason, OH 45040, United States.
Order Processing
Orders are processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding United States federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a shipment confirmation email with tracking information once your order has been dispatched. Tracking numbers may take up to 24 hours to become active in the carrier’s system.
Shipping Carriers and Methods
We use USPS, UPS, or FedEx for all shipments. The carrier selected for your order depends on the delivery destination, package weight, and service availability at the time of dispatch. We do not guarantee a specific carrier for any order.
Delivery Timeframes
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | 3–5 business days |
| Canada | 5–7 business days |
These timeframes are estimates provided by our carriers and do not include the 1–2 business day processing period. Delivery may take longer during peak seasons, severe weather events, or carrier disruptions beyond our control.
Shipping Costs
Shipping is free for all orders to the United States and Canada. No minimum order value is required. There are no handling fees, fuel surcharges, or additional charges added at any point after your order is placed.
Import Duties and Taxes for Canadian Orders
For orders shipped to Canada, the recipient is responsible for any applicable import duties, taxes, or customs clearance fees levied by Canadian authorities. These charges are determined by the Canada Border Services Agency and are not included in the order total or shipping cost. Irisusainclife does not collect these fees at checkout and cannot predict their amount. If you have questions about potential customs charges, we recommend contacting your local customs office before placing an order.
Order Tracking
Once your order has shipped, you can track it using the tracking number provided in your shipment confirmation email. If you have not received a tracking number within 3 business days of placing your order, please contact us at info@irisusainclife.my.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment in such cases.
Contact
For shipping-related questions, contact us at info@irisusainclife.my or call +1 513-307-4885 during our service hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time.